Terms of service

TERMS OF USE: SALIMA CHATBOT

Last Updated: January 19, 2026

These Terms of Use ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“Client” or “You”), and nnotrium (Pty) Ltd (“Company,” “We,” “Us,” or “Our”), concerning your access to and use of the Salima Chatbot software application (the “App”) available via the Shopify App Store.

1. ACCEPTANCE OF TERMS

By accessing the App or selecting a subscription plan, you agree that you have read, understood, and agreed to be bound by all of these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using the App and you must unaccess it immediately.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

To use Salima, you must have an active Shopify store. You are responsible for maintaining the security of your Shopify account and any data processed by the App on your storefront.

3. SUBSCRIPTIONS AND BILLING

The Salima Chatbot is provided as a subscription-based service.

  • Free Trial: We offer a 3-Day Free Trial. This trial is intended to allow you to evaluate the App's features. If you do not cancel the subscription through your Shopify Admin before the end of the 3-day period, you will be automatically enrolled in the monthly paid subscription.
  • Monthly Subscription: Following the trial, your account will be billed on a recurring monthly basis. Billing is handled exclusively through the Shopify Billing API.
  • Taxes: All fees are exclusive of applicable taxes (including VAT where applicable in South Africa), which Shopify will calculate and collect based on your store’s location.

4. CANCELLATION AND TERMINATION

  • Client Cancellation: You may cancel your subscription at any time by unaccessing the App or managing your "App Subscriptions" within the Shopify Admin.
  • Effect of Cancellation: Upon cancellation, access to Salima features will cease at the end of the current billing cycle. No partial refunds are provided for mid-month cancellations.
  • Company Termination: We reserve the right to suspend or terminate your access to Salima if you violate these terms or the Shopify Acceptable Use Policy.

5. USE OF ARTIFICIAL INTELLIGENCE

Salima utilizes artificial intelligence and machine learning to generate responses.

  • Accuracy: You acknowledge that AI-generated content may occasionally be inaccurate or incomplete. The Client is responsible for reviewing and supervising the chatbot's automated interactions.
  • No Advice: Salima is a tool for customer engagement and does not provide professional, legal, or financial advice.

6. DATA PRIVACY AND PROTECTION

  • Processing: By using the App, you grant nnotrium (Pty) Ltd the right to process customer data (e.g., chat logs, order numbers) necessary to provide the service.
  • Compliance: You represent that your use of Salima complies with the Protection of Personal Information Act (POPIA) and, where applicable, the GDPR. You must maintain a privacy policy on your store that discloses the use of third-party chat processors.

7. INTELLECTUAL PROPERTY

The App, including its underlying code, algorithms, and branding, is the sole property of nnotrium (Pty) Ltd. You are granted a limited, non-exclusive, non-transferable license to use the App solely on your Shopify store.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by South African law, nnotrium (Pty) Ltd shall not be liable for any indirect, incidental, or consequential damages (including loss of revenue or data) arising from the use or inability to use the Salima Chatbot.

9. GOVERNING LAW

These Terms shall be governed by and defined in accordance with the laws of South Africa. nnotrium (Pty) Ltd and yourself irrevocably consent that the courts of South Africa shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

10. CONTACT INFORMATION

For support or legal inquiries, please contact: nnotrium (Pty) Ltd Email: info@nnotrium.com.

PRIVACY POLICY: SALIMA CHATBOT

Effective Date: January 19, 2026

nnotrium (Pty) Ltd (“we”, “us”, or “our”) is committed to protecting the privacy of the clients who use our Salima Chatbot ("the App") and the end-users (the "Customers") who interact with the chatbot on Client storefronts.

This Privacy Policy explains how we collect, use, and disclose personal information in connection with the Salima Chatbot.

1. INFORMATION WE COLLECT

In order to provide the Salima Chatbot service, we collect and process the following types of information:

  • Client Information: When you access the App, we access your Shopify account data, including your name, email address, store domain, and contact details.
  • Customer Chat Data: We process the text of messages sent by Clients through the Salima interface. This may include names, order numbers, or inquiries provided voluntarily by the Client.
  • Shopify Data: Depending on the chatbot's permissions, we may access certain store data (such as order status, product catalog, or shipping information) to provide accurate responses to Clients.
  • Technical Data: We automatically collect IP addresses, browser types, and device information to ensure the stability and security of the App.

2. HOW WE USE YOUR INFORMATION

We use the collected data for the following purposes:

  • To facilitate automated customer service interactions via AI.
  • To process and answer Client inquiries regarding orders and products.
  • To improve the Salima AI model’s accuracy (using anonymized or pseudonymized data).
  • To communicate with Clients regarding subscription billing and technical updates.

3. DATA PROCESSING AND STORAGE (POPIA/GDPR)

  • Data Controller vs. Processor: For the purposes of POPIA and GDPR, the Client is the Data Controller, and nnotrium (Pty) Ltd is the Data Processor.
  • Storage: Data is stored on secure cloud servers. While nnotrium is based in South Africa, we may use global sub-processors (such as AWS or Google Cloud) to host the App. By using the App, you consent to the cross-border transfer of data necessary for the service.
  • Retention: We retain Client chat logs for as long as necessary to provide the service to the Client or until the Client requests deletion.

4. SHARING OF INFORMATION

We do not sell Client personal information. We share data only in the following circumstances:

  • With Shopify: As necessary to manage billing and App functionality.
  • Service Providers: With third-party AI model providers (e.g., OpenAI or similar) solely for the purpose of generating chatbot responses. Data sent to these providers is stripped of identifiable metadata where possible.
  • Legal Requirements: If required by law, regulation, or legal process in South Africa.

5. CUSTOMER RIGHTS

As the Client, you are responsible for ensuring that your Customers are aware of their rights regarding their personal data. Under POPIA and GDPR, Customers have the right to:

  • Request access to the personal data processed by the chatbot.
  • Request the correction or deletion of their personal information.
  • Object to the processing of their data.

6. SECURITY MEASURES

We implement industry-standard technical and organizational security measures to protect data against unauthorized access, loss, or destruction. This includes encryption of data in transit and at rest.

7. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Clients will be notified of significant changes via the email associated with their Shopify account or through an in-app notification.

8. CONTACT US

If you have any questions regarding this Privacy Policy or our data practices, please contact our Information Officer at:

nnotrium (Pty) Ltd Email: info@nnotrium.com